SHANGRILA

We currently ship to Canada and the United States. Standard delivery takes 5-10 days, with an additional 1-3 days required to prepare prescription glasses.

You can track your order on our website at https://www.goodluuk.com/apps/17TRACK or by using your order number. We also send regular shipping updates to your email. Alternatively, feel free to contact our customer service team for assistance.

We have a 30-day, hassle-free return or exchange policy. If you are unhappy with your purchase for any reason, simply email us at support@goodluuk.com to start a return. We’ll cover the return shipping, and issue a full refund once we receive the item.

As long as your FSA or HSA is affiliated with a major credit card, we can accept FSA or HSA dollars for Prescription eyeglasses (including progressives, readers, blue-light-filtering lenses, and light-responsive lenses).

We know every face is unique, so we provide detailed size information for each frame model. Our frame sizes are specified with three consecutive numbers: lens width, bridge width, and temple length, all measured in millimeters.

For example: 50-20-135. This means the lens width is 50mm, the bridge width is 20mm, and the temple length is 135mm.

Got a favorite pair of eyeglasses that fits just right? Measure them up! Take note of the three key dimensions, and you'll have a handy reference to find the ideal size for your face.

If the frame doesn't fit, please contact our customer support team. We provide adjustment suggestions and frame exchange services.