Shipping Policy

At GOODLUUK, we are committed to providing a smooth and reliable shipping experience for our valued customers. Please review our shipping policy below to understand how we handle your orders.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options for United States and Canada:

Standard Shipping: Usually 5-10 business days
Premium Shipping: Usually 3-5 business days

Delivery delays can occasionally occur due to unforeseen circumstances.

Processing Time

All orders are processed within 1-3 business days. For prescription lenses, the processing time is typically 1-3 business days. However, for progressive lenses, high prescription lenses, and other special requirements, the processing time may extend to 7-12 business days.

Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).

Customs, Duties, and Taxes

GOODLUUK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

GOODLUUK is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping

We currently ship to select international locations. Please check the availability at checkout. International shipping rates and times vary by destination.

Contact Us

For further assistance or inquiries about your order, please contact us at support@goodluuk.com. We are here to help and ensure your shopping experience with GOODLUUK is seamless and satisfying.