AURORA

We currently ship to Canada, the United States, the United Kingdom, Australia, France, Germany, and Spain.
Standard delivery takes 5-10 days, with an additional 1-3 days required to prepare prescription glasses.

You can track your order on our website at https://www.goodluuk.com/tools/trackmyorder or by using your order number. We also send regular shipping updates to your email. Alternatively, feel free to contact our customer service team for assistance.

Return or exchange requests may be submitted within 30 days of delivery. Quality or frame size/fit issues qualify for a full refund; style-preference returns have a $7.90 return-shipping deduction. Orders with lens value over $70 are not returnable for non-quality reasons, and returning three or more pairs from one order incurs a 30% fee on the returned-item value. Full details are governed by our Refund Policy.

As long as your FSA or HSA is affiliated with a major credit card, we can accept FSA or HSA dollars for Prescription eyeglasses (including progressives, readers, blue-light-filtering lenses, and light-responsive lenses).

We know every face is unique, so we provide detailed size information for each frame model. Our frame sizes are specified with three consecutive numbers: lens width, bridge width, and temple length, all measured in millimeters.

For example: 50-20-135. This means the lens width is 50mm, the bridge width is 20mm, and the temple length is 135mm.

Got a favorite pair of eyeglasses that fits just right? Measure them up! Take note of the three key dimensions, and you'll have a handy reference to find the ideal size for your face.

If the frame doesn't fit, please contact our customer support team. We provide adjustment suggestions and frame exchange services.