How can we help?
Find answers to our most frequently asked questions below.
Fit & Frames
We design with diverse facial profiles in mind. By combining ergonomic engineering with minimalist aesthetics, our frames are crafted to flatter a wide variety of face shapes. Paired with our aerospace-grade titanium, they offer a highly comfortable, remarkably lightweight experience.
If you've ever dealt with glasses sliding down your nose, resting on your cheeks when you smile, or lashes brushing against the lenses, this fit is likely perfect for you.
GoodLuuk addresses these common frustrations with extended nose pads, adjusted pantoscopic tilt, and refined frame curves, aiming to provide a secure, mark-free, and remarkably comfortable fit all day long.
Titanium is the gold standard for premium eyewear. We use aerospace-grade pure titanium, making our frames 100% hypoallergenic, highly durable, and nearly half the weight of traditional metals. Experience a featherlight sensation that eliminates nose fatigue and pinching.
Lenses & Prescription
We've made adding your prescription as seamless as possible. At checkout, you can simply upload a photo of your Rx or enter the details manually.
If you don't have your numbers handy, you can still secure your favorite frame by checking out first and emailing your prescription to us later. Our optical team carefully reviews every order before production.
Not a problem at all. If your PD isn't included on your prescription, you can easily measure it yourself using our step-by-step guide: How to Measure Your PD at Home.
Our technical team is also here to double-check your data before crafting your lenses to ensure perfect optical alignment.
Not at all. For high prescriptions or strong astigmatism, our optical lab automatically pairs your order with High-Index (ultra-thin) lenses. Combined with our lightweight frame designs, your lenses will look sleek and elegantly fit within the frame.
Yes! If you spend hours in front of screens, we highly recommend upgrading to our GLBlue Plus+ lenses during checkout. They filter out harmful blue-violet light, significantly reducing digital eye strain and headaches. Premium anti-scratch and anti-glare coatings are included at no extra cost.
Shipping & Tracking
Every pair is custom-crafted and rigorously inspected in our optical lab. For most standard prescriptions, lens cutting and assembly typically take about 3 to 5 business days.
If you require highly complex or specially customized lenses, the meticulous crafting process can take around 10 to 15 days to ensure perfect optical quality. Once ready, your glasses will be shipped out to you promptly.
Once your glasses are crafted and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery status in real-time.
Yes, we provide reliable global shipping. Delivery times and costs may vary depending on your specific location, which will be calculated automatically at checkout.
Returns & Exchanges
Yes, you certainly can. We understand that finding the perfect frame takes trying them on, which is why we offer a 14-Day Hassle-Free Return & Exchange policy.
Even if your glasses include custom prescription lenses, if you feel the style isn't quite right for you, simply contact us within 14 days of delivery. We'll happily assist you with a refund or an exchange so you can shop with peace of mind.
It can sometimes take a few days for your eyes to fully adjust to a new prescription. However, if you still experience discomfort or blurriness after adjusting, please contact us. Our optical experts will assist you with a complimentary review and remake if necessary.
If you have any questions or need help, please contact our customer service team at support@goodluuk.com. We are committed to providing excellent service and support.